The Physio Room, Suffolk - Privacy Policy
Our contact details
Name: Zoe Woods
Address: Needham Gym & Fitness, Unit 6 Maitland Rd, Lion Barn Industrial Estate, Needham Market, Ipswich IP6 8NW
E-mail: thephysioroomsuffolk@gmail.com
Website: www.thephysioroomsuffolk.co.uk
Date Privacy Policy created: 28.2.2023
The type of personal information we collect
We currently collect and process the following information:
· Name
· Telephone number
· Email address
· Postal address
· Personal interests and preferences
· Website usage data
· Other information in relation to enquiries
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
· To contact you following an enquiry
· For our own internal records
· To allow us to identify areas in which we should develop our service.
We will never share, sell or lease this information with any third parties, unless you provide us with consent, or if we are required to by law.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting thephysioroomsuffolk@gmail.com
As professionals, Chartered Physiotherapists have a legal obligation to keep an accurate record of our patient data.
We have a legitimate interest to collect your data. This enables us to do our job effectively and safely. It is also useful for us to contact you regarding any matters related to your medical care
How we store your personal information
Your information is always stored securely, with password protection.
We retain your personal records for 7 years after your most recent appointment (or after you are 25 years old, whichever is longer). We will then dispose your information safely.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at thephysioroomsuffolk@gmail.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us via email: thephysioroomsuffolk@gmail.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Website links on our site
We have no control outside of The Physio Room, Suffolk website. We hold no responsibility for websites which are linked on our domain, as we have no involvement with their privacy or data protection policies.